Terms and Conditions

We would ask you to please carefully read these general conditions prior to using the services of Bijuteria Rosanna DLR S.L. (hereinafter, Rosanna DLR). By using our services, you accept that you are bound by the present conditions.

1. ACCESS

The website can be viewed in Spanish and English. In order to access the Rosanna DLR online shop it will be necessary for the user to register. Once registered, the user accepts the general conditions. The client identifier will consist of a username and a password. The password will be personal and non-transferable, and may not be ceded to third parties. To this effect, the registered client agrees to make diligent, correct use of it and to keep it confidential, assuming full responsibility for any consequences that may arise from communicating said password to third parties. Rosanna DLR reserves the right to hide product categories, only visible to professional clients or other types of client.

2. OBLIGATIONS OF THE CLIENT AND USERS

As a general rule, the user is obliged to comply with these general conditions, as well as comply with any special warnings or instructions pertaining to use contained herein or on the website itself, and always operate in accordance with the Law, with good practices and the requirements of good faith, employing due diligence and refraining from using the website www.rosannadlr.com in any manner that may impede, damage or deteriorate the normal working order of same, the assets or rights of Rosanna DLR, its suppliers, all other users and in general any third party. Access and use of the portal is prohibited for minors without the express consent of their parents, Rosanna DLR will not be responsible for the accuracy and veracity of the details provided by the user and therefore cannot vouch for the age of same. Specifically, and without this implying any restriction whatsoever to the previous clause, while using the website www.rosannadlr.com the user is obliged to:
Facilitate truthful information on the data requested in the user registration form or order form, and keep them updated. Refrain from introducing, storing or diffusing on or from the website any information or material that may be defamatory, libellous, obscene, threatening, xenophobic, that incites violence, or discrimination for reasons of race, gender, ideology, religion or any other manner that goes against morality, public order, fundamental rights, public freedoms, honour, privacy or third party images and, in general, current legislation. To refrain from introducing, storing or diffusing via the shop any programme, data, virus, code or any other electronic or physical device that may be susceptible to causing damage to the website, to any of the services, or any of the equipment, systems or server networks, any other user, the suppliers of Rosanna DLR or in general any third party. To diligently safeguard the “username” and “password” that has been facilitated to them, assuming responsibility for any damage that may arise from the undue use of same. To refrain from undertaking advertising or commercially exploitative activities through the website, and to not use the contents and information therein to send out advertising, or send messages for any other commercial intent, nor gather or store personal data belonging to third parties. To refrain from using false identities or impersonate the identity of others when using the website, or any of the services therein, including the use of third party password or access codes. To not destroy, alter, use or damage the data, information, programmes or electronic documents of Rosanna DLR, its suppliers or third parties. To not introduce, store or diffuse through the shop any content that infringes the intellectual or industrial property rights or business secrets of third parties, or any content for which they do not, in accordance with the Law, have the right to place at the disposal of third parties.
The client agrees to facilitate delivery of the order by providing a delivery address to which the order can be delivered within normal merchandise delivery hours. In the event of non-compliance of this obligation on the part of the client Rosana DLR will bear no responsibility for any delay or inability to deliver the order placed by the client.

All of the contents published on the online shop www.rosannadlr.com and particularly the texts, photographs, graphics, logos, icons, buttons, as well as the software, commercial names, brands and any other signs susceptible to industrial and commercial use are subject to the intellectual and industrial property rights of Bijuteria Rosanna DLR S.L. Under no circumstance will it be understood that any licence whatsoever has been granted nor that any renunciation, transmission, total or partial cession of said rights has taken place, nor does it confer any rights or expectation of rights and, in particular, any alteration, exploitation, reproduction, distribution or public communication in relation to said contents without the prior express authorisation of Bijuteria Rosanna DLR S.L. or the corresponding rights-holder.

The products presented on the website comply with Spanish legislation. The responsibility of Rosanna DLR cannot be invoked in the case of products that do not comply with the legislation of countries to which they may have been delivered at the behest of the client. It is the responsibility of the clients located outside of Spain to verify the possibility of importing or using the products they request.

3. CONDITIONS OF SALE

The online sales process takes place on the website www.rosannadlr.com, requiring the client to be a registered user of the website in order to complete the process. Until your order has been accepted by us, there will be no contract between you and ourselves. Once your order has been processed, you will receive a confirmation email. This does not mean that your order has been accepted, as your order is an offer you make to purchase an item. Orders are subject to our verification and acceptance. Only when payment has been made will the Contract between us become official. Rosanna DLR may refrain from processing orders that do not present sufficient guarantees of solvency, or which are incomplete or incorrect or where the Rosanna DLR items in question are not available, without any liability for us vis-à-vis yourself or any third parties. In any event, we agree to inform you of same and if we have charged you for the order, we would refund the amount paid. The order request on the part of the user/client represents express recognition and acceptance of these general contract conditions as part of the contract. The details registered by Rosanna DLR represent proof of the series of transactions undertaken between Rosanna DLR and its clients.

4. AVAILABILITY OF ITEMS

You accept that the products offered by Rosanna DLR on its online shop are subject to limited stock. All orders for Rosanna DLR products are subject to availability of same. If any product were not to be available once an order has been placed, we will inform you of same as soon as possible. Rosanna DLR reserves the right to change the items offered on the website at any time without prior notice. Rosanna DLR reserves the right to refrain from publishing on its online shop the entirety of all items available in the physical shop.

5. CURRENCY, TAX AND FORM OF PAYMENT

The prices on our website are shown in euros. The prices indicated for each item do not include VAT. However, in accordance with current legislation, all purchases made from our website will be subject to Value Added Tax (VAT) where applicable. For each order, Rosanna DLR will issue an invoice with all identification details required by Spanish law as well as a breakdown of relevant taxes. If you are a VAT taxpayer residing in the European Union and with an EC VAT number registration, you will be exempt from paying VAT. Delivery costs will be added to your order summary, prior to making payment.

6. WARRANTIES

We have taken special care to accurately display the colours and characteristics of our products. Of course, the calibration of each monitor is different, and we cannot guarantee that your monitor views colours with complete precision.
Product refunds will only be admitted in the event of receiving an erroneous order or a defective product. In this case, please contact us immediately, within 24 hours, at the following email address: info@rosannadlr.com, telling us about the error or defect, together with your personal details.
In the event of problems with the packaging, you should inform the courier company at the time of receiving the order.
We will then carefully examine the returned product and inform you by email within a reasonable timeframe whether we will be proceeding with a refund or replacement of same (where applicable). The amounts paid for products that are returned due to a fault or defect, where this truly is the case, will be refunded in full, including delivery costs incurred to deliver the item and those incurred by yourselves in returning it to us. The refund will be made using the same method used by yourself to pay for the purchase. This excludes rights recognised by current legislation.
For any clarification on the present general conditions or to make any complaint relating to your purchase, we place at your disposal the following address:

Bijuteria Rosanna DLR S.L. ( Rosanna DLR )
NIF B65758948
VAT ESB65758948
Calle Dagueria, 13
08002 Barcelona
Spain
Telephone: (0034) 93 167 29 99
Email: info@rosannadlr.com

7. DELIVERY AND DELIVERY TIMES

During the purchasing process, you will be able to indicate whether you want Rosanna DLR to deliver your order, or if you would like to collect it from our physical shop.
For reasons of security, Rosanna DLR will not send any orders to post office box numbers, nor accept any order when it is not possible to identify the recipient of the order or their address.

Once we have your order ready and we have verified receipt of the payment corresponding to your order, your purchase will leave our warehouse and will be sent by courier to the delivery address provided during the purchasing process. The preparation time of the orders is established in a maximum of 45 days.

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